"We were wowed by the speed at which we could generate improvements."
SVP, Fortune 500 Credit Card Service Company
Enkata's business solutions are designed to address the key challenges facing managers at all levels of contact centers and claims operations so you can:
Enkata’s contact center and claims processing solutions are designed to address the key challenges facing managers at all levels of contact centers and claims operations so you can:
Unlike other solution providers, Enkata’s workforce analytics and performance management solutions are built on a set of fully integrated analytic tools, including Speech, Performance Management, Desktop, Root Cause, and Cross Channel analytics. These tools support decision making by helping you quickly identify and prioritize where to focus − and what actions to take − to achieve key objectives and performance targets. All of our solutions are built on a cloud-based data mart designed for rapid and intensive data manipulation. Unique to Enkata, this data mart captures and correlates historical data for unmatched sophistication in data analysis.
Workforce Analytics Solutions
Enkata offers a set of comprehensive analytics and performance assessment applications designed to systematically track and improve CSR performance, productivity, and compliance.
Continuous Improvement
From analyst to management, Enkata’s Continuous Improvement Analytics solution provides insightful information about policy and procedure deviation used to adjust business processes, as well as performance management capabilities designed to enhance agent behavior through better informed coaching and training practices.
Claims Analysis
Using a closed-loop performance management solution specifically designed for claims processing centers, Enkata can help you systematically improve claims throughput and boost agent productivity.
Customer Experience Analysis
Enkata offers solutions for contact analysis, contact resolution, and voice of the customer analysis. These solutions are designed to optimize people and process performance so you can realize huge returns on customer satisfaction and process efficiencies.