See how processors really use their time and the true work they produce.
View time use and work output at a totally new level. Understand who sticks to their work schedules and how effectively they manage their time. See work output by claim complexity rather than lumping everything together. Move beyond high-level, claims-per-hour metrics and comprehend true productivity at an unparalleled level.
See in detail how processors work and quickly spot differences.
Finally get a grasp on what really causes differences in processor performance. Easily pinpoint variations in your processors’ work habits and daily activities. Understand what it is that separates your best performers from the rest. With productivity sapping behaviors no longer hidden from view, you can identify specific opportunities to help your processors improve.
See the precise actions taken from start to finish on a claim.
Don’t just track errors, determine what causes them. See exactly what processor do when working on claims—the actions they performed, in what order, and how long they took. Identify where missteps or knowledge gaps lead to accuracy problems. Eliminate errors before they happen, instead of catching them after.
Ensure processes are followed consistently and expectations are clear.
Truly understand how well your processors follow your standard claims processing procedures. See at a glance which processors have the most difficulty, and which ones stick to the process. View specific examples where processes are followed, and where they aren’t. Help those who need it understand exactly where to focus, and reinforce the good job of those doing well.
See precisely where to focus to improve coaching efficiency and maximize results.
Instead of spending large amounts of time looking for good coaching opportunities, zero in on the best ones quickly. See the details behind specific performance issues along with best practice examples you can use. Spend your time creating improvement instead of searching for problems that need fixing.