Whether in the contact center or the back office, training and improvement are critical to achieving your team’s performance goals. Unfortunately, there just never seems to be enough time to give it the focus it deserves. Enkata helps managers spend more time improving their team’s performance and less time searching for coachable opportunities and topics. Specific examples of skill or knowledge gaps are identified for each individual employee, making it easy to provide timely, targeted, and effective feedback. Enkata’s solution also introduces a new way to develop your employees and foster engagement in the process – collaborative coaching. Encouraging self-development within the team, this innovative approach compliments traditional coaching processes and speeds overall performance improvement.