Property and Casualty: Performance Management Brings Savings

Top property and casualty insurance companies are turning to new technologies to manage their customer-facing employees. Are you keeping up? Insurers must operate efficiently while providing high-quality services and products while managing a complex broker network and distributed customer service function.

Enkata can bring you tens of millions in savings from contact center and claims operations while also improving customer satisfaction and retention scores. With our background in financial services and insurance, no other performance management company can match our expertise.

Enkata can help you achieve:

• Lower repeat calls: Eliminate agent and process errors leading to low FCR.
• Lower AHT per call: Identify, coach, and monitor agents with poor AHT.
• Higher First Call Resolution: Eliminate repeat calls driven by struggling agents and onerous policies.
• Higher web usages: Move call and claim transactions to the Web.
• Higher customer satisfaction scores: Receive higher quality scores and willingness to recommend.
• Higher claims throughput: Target processors with lagging efficiencies.

We offer the following suite of Enkata performance management products for property and casualty management organizations:

• Enkata Manage to monitor performance and automatically generate metrics-based coaching plans for business challenges such as First Contact Resolution, Sales Performance, Productivity, and Claims Performance.
• Enkata Coach to automate and standardize your employee coaching process.
• Enkata Quality Monitor to automate your QM program.
• Enkata Analytics to identify the root causes of business issues.
• Enkata Automated Call Reasoning to understand why customers contact you, without agent tagging.
• Enkata Rapid Applications for the fastest time to value.
• Enkata Rapid Adapters to streamline deployments.

Enkata in Action

Read how Enkata helped a Fortune 500 insurer improve sales.