Hospitality and Travel: Differentiate Yourself with Performance Management

In the hospitality industry, it’s mission critical to have well-aligned service and sales agents. It’s how the best companies differentiate themselves.

Managing thousands of diverse front-line employees is no easy task. That’s why Enkata's solutions help you quickly optimize each aspect of your customer-facing operations.

We’ve helped our hospitality and travel customers achieve:

• Higher sales: Improve your plan sales rates. Reduce sales fallout and cancellations.
• Program compliance: Improve your agents’ sales and promotion compliance.
• Higher First Call Resolution: Eliminate unecessary repeat calls driven by struggling agents and onerous policies.
• Shorter calls: Reduce unnecessary AHT, not just average AHT.
• Faster dissemination of best practices: Quickly detect trends and patterns that need to be communicated.
• Higher customer satisfaction scores: Receive higher quality scores and willingness to recommend.

We offer the following suite of Enkata performance management products for hospitality and travel organizations:

• Enkata Manage to monitor performance and automatically generate metrics-based coaching plans for business challenges such as First Contact Resolution, Sales Performance, and Productivity.
• Enkata Coach to automate and standardize your employee coaching process.
• Enkata Quality Monitor to automate your QM program.
• Enkata Analytics to identify the root causes of business issues.
• Enkata Automated Call Reasoning to understand why customers contact you, without agent tagging.
• Enkata Rapid Applications for the fastest time to value.
• Enkata Rapid Adapters to streamline deployments.

Enkata in Action

Read how Enkata helped a leading travel company to reduce booking costs while improving customer experience.