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Generate More Revenue from Satisfied Customers

Companies are now looking to established customers — and service groups — for revenue growth. But, becoming a revenue-generating contact center is more than adding a sales script to the end of a call. You need to balance superior customer service with up-selling. You need to redefine and reeducate your team. You need to change the way you manage. You need to provide targeted coaching to agents. You need Enkata Sales Performance Business Solution.

Enkata Improves Sales Performance

Along with the Enkata Sales Performance Business Solution, our integrated performance management and analytics products balance sales metrics with service quality and efficiency metrics. They categorize sales opportunities by product, offer, call mix, or campaign. They identify agent training gaps, inefficient processes and burdensome policy issues. They deliver sales coaching plans based on real examples, so supervisors can help agents improve sales without sacrificing AHT. Our products can even optimize your service/sales operation in real time.

Our products can:

  • Boost revenue generation by as much as 35 percent.
  • Improve up- and cross-selling revenue per call by 15-20 percent.
  • Start improving sales performance within 60 days.

Enkata's Integrated Product Line Includes:

Want to transition your service center to a sales driven organization? Request a demonstration of the Enkata integrated product line to see how.