Stop the Revolving Door
High employee turnover rates result in exorbitant recruiting and training costs, employee inefficiency, poor morale and customer dissatisfaction.
At the heart of high turnover is the crucial dynamic between employee and manager. Yet retention initiatives rarely focus here. With Enkata's employee-oriented products you can slow the revolving door with better trained, confident and empowered managers.
Improve Employee Engagement
Enkata’s integrated performance management and analytics solutions improve the communication between managers and employees with increased visibility and frequent, fact-based feedback. Our solutions eliminate guesswork and arbitrary goals, so managers can coach to skill gaps and career path opportunities.
Our products can:
- Improve employee engagement by 15 percent
- Decrease employee turnover by 20-30 percent
- Increase customer satisfaction by 15-20 percent
Enkata’s Integrated Product Line Includes:
- Enkata Manage to improve the agent-manager experience.
- Automated Contact Reasoning to understand why customers contact you, without agent tagging.
- Enkata Coach to personalize and standardize your coaching process.
- Agent Attrition Analytics Solution to identify agent profiles with the highest and lowest attrition rates.
Want to see how engaged employee improve your bottom line? Request a demonstration of the Enkata integrated product line to see how.
