Deliver More for Less (and Less, and Less)

You know there are inefficiencies driving up your operating costs. To find and fix them, you need to know which agents are underperforming and which processes are broken. Your supervisors need to spend more time coaching the right agents on the right topics. You need to streamline service delivery. You need Enkata's products for driving down costs.

Enkata Delivers the Tools You Need

Enkata provides integrated performance management and analytics products to reduce AHT while improving your service quality and customer satisfaction. Provide visibility into agent performance and impact every customer interaction in real-time. Establish a formal review and coaching process. Perform root cause analysis across all your channels quickly and easily. Identify and fix the issues driving up your service costs.

Our products can:

• Reduce AHT by 3-10 percent
• Increase calls per hour by 10-15 percent
• Reduce administrative tasks by 30-50 percent
• Reduce agent turnover by 10-20 percent
• Lower supervisor to agent ratio by 15-20 percent

Enkata’s Integrated Product Line Includes:

• Enkata Productivity Business Solution to decrease AHT.
• Automated Contact Reasoning to understand why customers contact you, without agent tagging.
• Enkata Coach to automate and standardize your coaching process.
• Enkata Quality Monitor to automate your QM program.
• Enkata Discover to identify and fix cost drivers.

Want to do more with less? Request a demonstration of the Enkata integrated product line to see how.