New Webinar Recording: Three Sure Fire Strategies to Reduce Customer Effort

Earlier today Brian Spraetz, our Sr. Manager of Product Marketing, held a very informative session on reducing the customer effort. Customer Effort Scoring (CES) is more than just a fad–it truly impacts business success and is a better predictor than CSAT or NPS.

During the session Brian discussed:

• Why Customer Effort is such a hot topic
• How to calculate and track Customer Effort
• Customer Effort reduction strategies, including how to reduce Channel Thrashing
• Threes strategies you can use to reduce your customers’ effort

To view a recording of the session go to: https://vimeo.com/enkatacloud/review/46443572/92c072fd9c