Cost Cutting and Other Challenges Facing the Back Office

Enkata's picture

Back offices in every industry are under an immense amount of pressure to cut costs. CFOs are looking at the number of people in back office operations, which can be larger than the number of people in an enterprise contact center, and know that something needs to be done to automate many of the process and optimize their staff.

Check out this video from Enkata and Donna Fluss of DMG Consulting to see what other challenges back offices today are facing.


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Employee Performance