Coach
Coaching is the number one way a manager can improve an employee’s performance and increase engagement. And happier employees lead to better service, more satisfied customers, and increased company revenues.
Enkata Coach can help you get there, improving overall productivity and reducing employee turnover. Enkata Manage and Coach are the ultimate performance management tools to improve productivity and lower costs. Micro target those CSRs and processers with the highest potential for productivity improvements. Efficiently identify specific call center training topics and areas for improvement. Track employee progress against coaching efforts.
Only Enkata offers Performance Management applications built upon a Next Best Action Framework. This exclusive framework allows companies to automatically compare employee sales performance against their peers as a means of targeting employees for actionable next steps in the coaching and training process. Employees can be compared against any performance metric, skills / behavior factors, or compliance data.
And only Enkata provides the deep analytics required to get at the root cause of issues. Not just a reporting tool. Not simply a dashboard that consolidates disparate data. Enkata includes an analytics workbench that helps answer the ‘what’ questions, but more importantly, the why questions. Unlike other solutions, this is possible because Enkata captures detailed data on 100 percent of contacts across all customer channels.