Deliver a Great Experience, Sell with Confidence

Need to deliver both revenue and great service? Our proven Sales Performance Business Solution helps agents improve selling skills without sacrificing customer satisfaction or service delivery.

Transitioning to a blended service/sales operation is more than adding new metrics. First, your agents must resolve customer issues effectively to earn the right to offer a new product. Then you need to spend more time managing and motivating every agent to build selling confidence.

Enkata’s Sales Performance Business Solution provides best-practice metrics and automated coaching plans for the fastest way to improve selling success.

Drive Sales with Enkata Sales Performance Business Solution

Increase revenue per customer with Enkata's Sales Performance Business Solution, built on Enkata Manage.

Align performance with corporate objectives. Balance sales, service and efficiency metrics to improve sales rates and increase customer loyalty.
Empower agents to self-correct. Role-based dashboards show performance compared to peers and targets.
Coach the right employees on the right topics. Automated coaching plans identify the highest priority products, offers that an agent is struggling to sell.
Quick access to call recordings. Click to call details and recording IDs from any report to find the most coachable call examples.
Identify offer strengths and weaknesses. Enkata Action Analytics highlight the most successful offers.

Want to increase your revenue in 60 days? Request a demonstration of Enkata Sales Performance to see it in action.