Better Management Delivers Better Performance

Closing performance gaps requires going far beyond reporting. Enkata’s performance management system is a new holistic approach that gets the most from every employee and delivers large productivity gains.

The key is finding more time for supervisors to coach employees. Enkata Manage gives supervisors extra hours every week by automating their daily reports, alerting them to performance outliers, and streamlining their coaching preparation efforts.

The result? A better managed, highly motivated team that performs 20-30% better.

Achieve Your Goals with Enkata Manage

As the platform for each of our Business Solutions, Enkata Manage lets you:

• Align performance goals with corporate objectives. Balance sales, quality and efficiency metrics to increase customer satisfaction and profits.
• Reduce supervisors’ administrative time. Automated reporting and streamlined coaching preparation free up your supervisors to spend more time coaching.
• Empower employees to self-correct. Role-based dashboards show performance compared to peers and targets.
• Coach the right employees on the right topics. Automated coaching plans identify the highest priority areas for every employee.
• Quick access to call recordings. Click to call details and recording IDs from any report to find the most coachable call examples.

Want to improve performance and lower costs? Request a demonstration to see Enkata Manage in action.

Related Solutions

Enkata's solutions work together seamlessly. Use Enkata Manage along with:

• First Contact Resolution Business Solution to eliminate repeat calls.
• Sales Performance Business Solution to increase revenue per call.
• Productivity Business Solution to decrease AHT.
• Claims Performance Business Solution to optimize your claims process.
• Enkata Rapid Applications to impact your business in 60 days or less.
• Enkata Automated Call Reasoning to automatically create and track call reasons, without agent tagging.
• Enkata Coach to automate and standardize your coaching process.
• Enkata Quality Monitor to automate your QM program.
• Enkata Analytics to identify the root causes of business issues.