Coach Employees to Better Results

Coaching is the number one way a manager can improve an employee’s performance and increase engagement. And happier employees lead to better service, more satisfied customers, and increased company revenues.

Enkata Coach can help you get there, improving overall productivity and reducing employee turnover.

Manage More Effectively with Enkata Coach

• Deliver consistent, targeted, timely feedback. Improve your coaching practice with a best practice closed loop coaching system, not just forms. Stay on track with coaching reminders, targets and alerts, workflow, and reporting.
• Free managers from administrative tasks. Give managers more time to coach with our automated forms, logging, and templates.
• Monitor continuous agent improvement. Easily track the frequency, quality and impact of coaching by agent or supervisor.
• Reduce coaching preparation time with Enkata Manage. Populate Enkata Coach forms with performance data from Enkata Manage with a single mouse click for a quick, streamlined coaching process.
• Put Enkata Coach in place in under 5 days. Deploy Enkata Coach rapid application, with a packaged set of reports and dashboards, in less than a week.

Want to coach your way to better performance? Request a demonstration to see Enkata Coach in action.

Related Solutions

Enkata's solutions work together seamlessly. Use Enkata Coach along with:

• Enkata Manage to automatically generate metrics-based coaching plans.
• Enkata Quality Monitor to automate your QM program.
• Enkata Analytics Solutions to identify the root problems causing service failures.