Stop Flying Blind: Discover Your True Call Mix

Do you know the top reasons why your customers call? If not, your company could be wasting tens of millions of dollars each year. Armed with accurate call reasons, you can improve your upstream processes, self-service, training and coaching.

Build a More Effective Contact Center with Enkata Automated Call Reasoning

• Identify your top call reasons. Enkata interprets and classifies agent activity and account events from your CRM and call tracking systems, for the most accurate results in the market.
• Start fast with customizable templates. Industry-specific call reason templates get you started quickly. Tailor them to your specific needs now or later, as your business changes.
• Easily verify your reasons. Get instant access to individual recordings using the call ID number.
• Extend to Web and chat. Get a consistent, multi-channel view, so you can optimize your channel mix.

Want to raise your level of productivity? Request a demonstration to see Enkata Automated Call Reasoning firsthand.

Related Solutions

Our solutions work together seamlessly. Use Enkata Automated Call Reasoning along with:

• Enkata Manage to monitor performance and drive improvement.
• Enkata Coach to automate and standardize your coaching process.
• Enkata Analytics to identify the root problems causing service failures.