Enkata Quality Monitor
Improve Agent Quality Scores with Integrated Monitoring
Quality monitoring is not just about compliance. It is a valuable source of feedback to improve agent performance on key metrics. With Enkata Quality Monitor, you provide more powerful quality monitoring sessions by quickly adapting your forms to rate calls differently for different metrics, providing instant feedback or setting an agent coaching session with a click of a mouse.
Make sure your team is rating calls on a holistic basis to deliver the best feedback possible to your agents.
Deliver Better Service with Enkata Quality Monitor
- Use our best practice forms, or build your own. If our selection of pre-defined forms is not exactly what you need, you can quickly configure your own.
- Send front-line feedback immediately. Our configurable workflows improve your service delivery fast, by distributing quality scores as soon as scoring is complete.
- Stay on track with frequent, regular monitoring. Scheduler and reminder features help quality monitors stay on top of their workload. The electronic trail of scores lets you follow each employee’s progress.
- Gain visibility into monitoring activities. Compare each monitor's activities to expectations.
- Streamline your QM program in under 5 days. Start delivering better service right away with Enkata's on-demand solution. No complex set-up required.
Want to improve your quality program? Request a demonstration to see Enkata Quality Monitor in action.
Related Solutions
Enkata's solutions work together seamlessly. Use Enkata Quality Monitor along with:
- Enkata Coach to automate and standardize your coaching process.
- Enkata Manage to monitor performance and drive improvement.
- Enkata Discover to conduct root-cause analysis on critical business issues in minutes.
