Looking to improve the processing quality, rework, and employee productivity of your operation? Enkata is ready to help with a proven on demand, integrated solution specifically designed for today’s large, complex back office operations. Get started with a solution that uses best-in-class analytics and workflow to deliver fast return on investment. Take the first step with:

• “Only at Enkata” Intelligent Metrics. Sophisticated algorithms and rules deliver uniquely actionable metrics: Adjustment Rate, Adjustment Propensity Score, Claims per Hour, Unnecessary Credits and Refunds.
• Integrated, best practices performance management. Products that not only pull together a single view of performance for the operation or individual, but also provide coaching and development plan workflows to deliver fast, tangible improvements in KPIs.
• Best in class analytics. Identify the root cause of underperformance such as Adjustments, Over-payments, Credits/ fees, poor agent performance.
• Fast, assured ROI. Improve the productivity of managers and processors in a measurable way.
• On demand delivery. We deploy, host, manage, and upgrade your system so you do not have to.

The Enkata Performance Management solution for the Back Office includes:

• Intelligent Metrics
• Scorecards/ Dashboards
• Operational Reporting
• Root Cause Analytics
• Coaching
• Goal Management