Cross Channel Analytics
Enkata’s Cross Channel Analytics monitors customer contacts across every channel with a common set of contact reasons so you can analyze channel preferences, compare channel resolution rates, and proactively discover weak links in your customer experience.
Enkata business intelligence dashboard gives you the visibility you need to improve self-service rates, increase customer satisfaction, and provide a consistent customer experience.
Only Enkata provides the deep cross channel analytics across multiple channels required to quickly gain insights and get at the root cause of issues. Self-service and live assistance channels. Not just a reporting tool. Not simply a business intelligence dashboard that consolidates disparate data. Enkata includes an analytics workbench that helps answer the 'what' questions, but more importantly, the why questions. Unlike other solutions, this is possible because Enkata captures detailed data on 100 percent of contacts across all customer channels.