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Enkata Analytics Powered Performance Management Lifecycle diagram/flash

Enkata Products

Enkata's patented, analytics-powered performance management products make delivering a great customer experience at a low cost possible. With these products, world class companies understand and address why customers contact and re-contact them, improve their customer experience, and ultimately increase customer value. Enkata’s products ensure that front line employees are aligned and performing at their best on every call, every day.

Enkata’s best-in-class analytics innovations set it apart in the market. Innovations such as Action Analytics, automatic call reasoning and algorithm based first contact resolution illustrate Enkata’s dedication and success at applying advanced analytics to improve the quality and cost of customer interactions.

Enkata Strategic Service Suite to create a high performing, profitable operation.

  • Enkata Manage to monitor agent performance and automatically generate metrics-based coaching plans.
  • Enkata Coach to automate and standardize your agent coaching process.
  • Enkata Quality Monitor to automate your QM program.
  • Enkata Analytics to identify the root causes of service delivery issues.
  • Enkata Automated Call Reasoning to understand why customers contact you, without agent tagging.

    • Enkata Rapid Applications for the fastest time to value.

    • Rapid Next Call Avoidance
    • Rapid Sales Performance
    • Rapid Contact Center

    Enkata Rapid Adapters to streamline deployments

    Want to make the most of every contact? Request a demonstration to learn more and see the complete Enkata Strategic Service Suite firsthand.