Enkata Press Releases

September 9, 2008
Enkata to Present the Importance of First Call Resolution at Call Center 2.0 West 2008

July 21, 2008
Chase Card Services Receives 2008 CRM Service Elite Award From CRM Magazine

July 14, 2008
Enkata Appoints Mark Mullaney as Vice President of Sales

May 19, 2008
Enkata Breakthrough in First Contact Resolution Technology Delivers “Instant Replay” of Entire Customer Experience

May 12, 2008
Enkata and Leading Analyst Firm Reveal Contact Center Best Practices for First Contact Resolution

April 29, 2008
Survey Reveals Contact Center Performance Management Solutions Increasing Agent Coaching

April 14, 2008
Enkata Recognized as Leading Contact Center Performance Management Provider

March 26, 2008
Enkata to Present Call Center Performance Best Practices at InAAU International Conference 2008

February 5, 2008
Enkata Fuels Performance Management Expansion with $8 Million Investment

January 9, 2008
Enkata Appoints New Members to Executive Management Team

December 12, 2007
Enkata Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

October 23, 2007
Chase Sets New Standard for Customer Experience with Enkata’s On-demand Call Center Performance Management

October 16, 2007
Enkata Advisory Board Member Vijay Mehrotra to Host Workshop on Improving Contact Center Performance at ICCM Canada 2007

September 11, 2007
Enkata Collaborates with Contact Center Expert Donna Fluss to Release the Essential Guide to First Call Resolution (FCR)

August 31, 2007
Enkata Joins the Oracle® PartnerNetwork

June 26, 2007
Enkata Announces OEM Agreement With Lombardi

June 11, 2007
Enkata Solution Now Rated “Avaya Compliant”

May 21, 2007
Enkata to Lead Workshop at Shared Insights’ 8th Annual CCSF Retreat

May 8, 2007
Enkata Receives 2007 CRM Excellence Award from Customer Interaction Solutions Magazine

April 16, 2007
Enkata and NTT America Create Business and Technology Alliance

March 30, 2007
Enkata Named Cool Vendor by Leading Analyst Firm

February 6, 2007
Enkata Reports Record Quarter and Fiscal Year

December 18, 2006
Enkata Selected for Membership in Avaya DeveloperConnection Program

October 24, 2006
Enkata Appoints Industry Veteran David Stamm as President and Chief Executive Officer

June 20, 2006
Enkata Wins Stevie® Award in 4th Annual American Business Awards for Best New Software Product

June 06, 2006
Enkata Advisor to Lead Operational Performance Workshop at 7th Annual Call Center Week Conference

May 01, 2006
Enkata Advisor to Present at Billing & OSS World 2006

April 03, 2006
Ventana and Enkata Survey Reveals Prevalence of Inaccurate Performance Metrics in the Contact Center

February 27, 2006
Enkata Advances Leadership of Industry-Specific Operational Performance Management Solutions with Launch of Enkata 6

January 9, 2006
Enkata Receives Customer Inter@ction Solutions Magazine’s Product of the Year Award for 2005