Enkata Selected for Membership in Avaya DeveloperConnection Program

Network of companies creates innovative, IP-enabled Intelligent Communications applications that extend the value of multivendor networks

Enkata, a leading provider of talent and performance management solutions, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program.

Enkata dramatically improves contact center employee productivity by providing managers with a single, easy-to-use solution for deploying balanced metrics, managing to those metrics and targeting their coaching to underperforming agents. The Enkata solution for contact centers is designed to support the Avaya Call Management System (CMS), an application that provides the information and management tools businesses need to monitor and analyze the performance of their contact center operations. By leveraging data collected from Avaya CMS, Enkata provides companies with a packaged solution that can be deployed in a matter of months to call centers with hundreds or even thousands of agents.

The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

“Enkata is looking forward to working with Avaya to provide the tools contact centers need to run their operations more efficiently and effectively,” said David Stamm, president and CEO of Enkata. “Building on Avaya’s best-in-class technology and working together to deliver joint solutions, Enkata will be able to bring the next generation of productivity-enhancing products to the contact center market more quickly.”

The Avaya DeveloperConnection program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DeveloperConnection program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES)—a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

“With the involvement of companies like Enkata, our Avaya developer community has become a catalyst for rapid innovation — creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate.”

As a member of the DeveloperConnection program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Enkata is a Gold member of the Avaya DeveloperConnection program.

Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at www.devconnectprogram.com.

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.

About Enkata

Based in San Mateo, Calif., Enkata is a leading provider of talent and performance management solutions for customer service centers and back-office operations. Offered on demand, Enkata delivers the only talent and performance management solution that promotes visibility and accountability for both the efficiency and effectiveness of service operations employees. Today, leading companies in financial services, telecommunications and health insurance rely on Enkata to achieve 20-30% productivity gains in their service operations. For more information, visit www.enkata.com or call (650) 227-6500.