Chase Card Services Receives 2008 CRM Service Elite Award From CRM Magazine

Enkata Customer Once Again Recognized for Improving Contact Center Performance

July 21, 2008

Enkata a leading provider of performance management software, today congratulates its customer, Chase Card Services, the credit card division of JPMorgan Chase [NYSE:JPM], for winning the 2008 CRM Service Elite Award from CRM magazine. Through the implementation of Enkata’s solution, Chase has been recognized with the CRM Service Elite Award for having stellar success and return on investment, and for improving both the customer experience and customer satisfaction.

“Our service award program is dedicated to highlighting the very best that the service-and-support industry has to offer and view these stories as best practices case studies for the industry,” said Marshall Larger, editor of CRM magazine. “The remarkable benefits Chase Card Services was able to deliver to its customers, as well as the savings Enkata provided the company, earned it a top spot as an Elite implementation winner.”

As a company that receives more than 80 million customer calls a year, Chase set a goal to deliver more effective customer service by improving its First Call Resolution (FCR). Using Enkata’s Performance Management Solution, which is specifically designed to improve performance and reduce the amount of unwanted repeat calls, Chase now has an automated measure of FCR and is systematically identifying process, policy and employee coaching opportunities to improve the customer experience. Since implementing Enkata, Chase has improved the effectivesness of its customer-focused operations and seen a significant improvement in its FCR, translating to more satisfied customers and into millions of dollars in savings.

“We are thrilled to once again congratulate Chase on winning yet another prestigious award in recognition for its work providing its customers with the highest level of customer experience and services,” said David Stamm, president and CEO, Enkata. This award further validates Enkata’s leadership position for providing companies with solutions that meet productivity and customer service goals and objectives.”

The CRM magazine Service Elite Award comes at a time of widespread industry praise for Enkata, its products and its customers. In DMG Consulting LLC’s “2008 Contact Center Performance Management Market Report,” Enkata earned top scores in product, implementation, service and maintenance, training, professional services categories, as well as the highest scores for customer satisfaction. In the past year, Gartner named Enkata a ”Cool Vendor,” and Customer Interaction Solutions magazine awarded the Company both a 2007 Product of the Year Award and 2008 CRM Excellence Award. Using Enkata solutions, Chase Card Services also earned a Ventana Research Performance Management Leadership Award.

About Enkata

Enkata is the market and technology leader in Software-as-a-Service (SaaS) Performance Management for customer operations. Enkata’s analytics-powered applications combine best-practice metrics, personalized dashboards, decision analytics and integrated workflow to improve the effectiveness of organizations’ contact and claim centers every minute, every day. Fortune 500 companies choose Enkata for advanced analytics, proven ability to eliminate rework and SaaS delivery model. For more information, visit www.enkata.com or call (650) 227-6500.