Enkata events

Call Centre Expo
September 16-17, 2008

Annual Call Center Exhibition (ACCE)
September 15-18, 2008

Call Center Demo & Conference
May 19-21, 2008

Webinar: Best Practices for Implementing a First Contact Resolution Program in the Contact Center" Presented By Ken Landoline, from the Yankee Group
May 15, 2008 1 pm Eastern

Genesys G-Force
April 28-30, 2008

NW Support Professionals: Latest in Analytics Tools & Strategies Round Table
April 17, 2008

InAAU International Conference
March 30-April 4, 2008

Webinar: "How to Improve Your Agent Retention: Effective Best Practices to Reduce Agent Turnover"
March 13, 2008

Call Center Demo & Conference
February 13-15, 2008

CCNG Event
December 12, 2007

Web Seminar

Smart Ways to Improve Contact Center Performance
November 13, 2007

CCSF Customer Care Conference
Nov 5-7, 2007

Connections 2007
October 22, 2007

ICCM Canada
October 22-24, 2007

Web Seminar

First Call Resolution for Call Center Executives: A Donna Fluss Presentation

Annual Call Center Exhibition
September 10-13, 2007

NorthEast Contact Center Forum
June 12, 2007

8th Annual CCSF Retreat
June 4-6, 2007

Call Center Demo & Conference
May 21-24, 2007

Web Seminar

The Key to Increasing First Call Resolution: Accurate, Trusted and Actionable Metrics

G-Force 2007, Genesys Global User Conference
April 23 - 25, 2007

Blue Cross and Blue Shield Association 2007 Customer Contact Center & Claims Conference
March 11-14, 2007

To receive updates on Enkata events, please email events@Enkata.com

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• Erin Del Llano
  Schwartz Communications
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