Enkata in the news

August 2008

TMCnet
Enkata: Contact Centers Strive to Increase Revenues, Profits

destinationCRM.com
How to Make the Most of Every Customer Contact

June 2008

Manage Smarter
Upgraded Customer Service? Let's Go to the Replay!

May 2008

CRM Today
Enkata Delivers First Contact Resolution Technology and Offers “Instant Replay” of Entire Customer Experience

April 2008

1to1 Weekly
Most Admired’ Bank Opens Customer Strategy Vault

TMCnet
Performance Management is Key to Successful Contact Center Optimization

CRM Buyer
Getting It Right the First Time: Better First Call Resolution With Analytics

TMCnet Call Center CRM News Blog
Performance Management Stats

CRM Magazine
The 2008 CRM Service Awards: Elite -- JPMorgan Chase Card Services

TMCnet
Enkata Receives Highest Customer Satisfaction Rating

March 2008

ContactCenterWorld.com
Dave Stamm - President and CEO, Enkata Technologies on Reviews on 2007/2008

destinationCRM.com
Chasing Down First-Call Resolution

February 2008

American Banker
How Chase Got Control Of Call-Center Expenses

American Venture Magazine
Enkata Fuels Performance Management Expansion with $8 Million Investment: Follows a Year of Success Transforming the Management of Service Organizations

January 2008

Customer Interaction Solutions
The 2007 Customer Interaction Solutions Product Of The Year Awards

InsideCRM.com
10 Steps to Getting the CRM Solution You Need

November 2007

Contact Management
Performance Management Gains Momentum

CRM Magazine
Checking the Pulse of the Contact Center

September 2007

ICMI'S Customer Management Insight
Performance Management Tools Beyond the Baseline

August 2007

Insurance & Technology
Insurers Upgrade Call Center Technologies To Improve Customer Experience

June 2007

Customer Interaction Solutions
Enkata Solution Now Rated "Avaya Compliant"

CRMToday
Enkata Solution Now Rated “Avaya Compliant” Performance and Talent Management application is compatible with key Avaya contact center solutions

ContactCenterWorld.com
Enkata Solution Now Rated “Avaya Compliant”

May 2007

CRMxchange
Enkata to Lead Workshop at Shared Insights' 8th Annual CCSF Retreat

TMCnet
Enkata to Lead Workshop at Shared Insights' 8th Annual CCSF Retreat

Forbes.com
Enkata to Lead Workshop at Shared Insights' 8th Annual CCSF Retreat

TMCnet
Enkata Receives 2007 CRM Excellence Award from Customer Interaction Solutions Magazine

April 2007

Compliance Home
Enkata and NTT America Create Business and Technology Alliance

March 2007

Financial Services Technology
Contact Center Performance Management Revealed

TMCnet News
Enkata Named Cool Vendor by Leading Analyst Firm

February 2007

CRMguru.com
Enkata Reports Record Quarter and Fiscal Year

December 2006

CRMToday
Enkata Selected for Membership in Avaya DeveloperConnection Program

October 2006

TMCnet News
Enkata Appoints Industry Veteran David Stamm as President and Chief Executive Officer

July 2006

destinationCRM.com
Tapping Operational Data to Reduce Costs and Build Customer Loyalty

May 2006

DM Review
How to Avoid the Pitfalls of Outsourcing: Tapping Customer Data to Reduce Churn, Preserve Savings and Eliminate the Feedback Gap

April 2006

Contact Professional
Traveling Upstream to Address the Drivers of Customer Contacts

Intelligent Enterprise
Shortlist: Enkata 6

March 2006

Tech Decisions for Insurance
A Bigger Bang

February 2006

SandHill Group
Best Practices: Offshoring & Outsourcing

Silicon Valley/San Jose Business Journal
Co-operational Management Success

Health Data Management
Consumer-Directed App Launched

Call Center Magazine
Enkata 6 Operational Performance Management

CRMToday
Enkata Launches Operational Performance Management Platform

Tech Decisions for Insurance
Enkata Advances Release of Performance Management Solution

Business Intelligence Pipeline
Enkata Debuts Operational Performance Management Software

January 2006

Customer Inter@ction Solutions
Product of the Year Award