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Transforming the Contact Center from Cost Center to Strategic Partner: A BNY Mellon Shareowner Services Case Study

Learn how BNY Mellon Shareowner Services has successfully transformed its contact center from a cost center to a strategic partner.

As a result, they are now able to help internal business partners, such as Marketing and Shareholder Services, achieve their goals and provide clients with truly value-added data that can help to modify shareowner behavior.

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