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On Demand Web Seminar: Smart Ways to Improve Contact Center Performance

This webinar focuses on aligning people, processes and information technology with a common set of strategic and operational objectives. Learn from leading analyst firm Ventana Research how to raise the bar of customer experience and improve customer satisfaction. Topics include:

Top business issues driving the multi-channel contact center and the need for higher intelligence to meet new challenges
Why operational performance management is the key to an effective contact center
How to evaluate technology choices that support smarter coaching and result in improved call resolution

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