Enkata Customers
We are proud that our customers include some of the largest, most complex service operations in the world. To date, these companies have cumulatively saved over $100M using Enkata's applications.
Testimonials
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| “Chase is not satisfied with status quo or moderate improvement. We are aggressively seeking ways to satisfy our customers. Chase is known for outstanding customer service and investment in Enkata has enabled us to address a critical, yet previously challenging determiner of world-class customer service – resolving customer inquiries on the first attempt. We are delighted with the results we are seeing in reduced callbacks, customer satisfaction and employee morale.” | |
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-Deb Walden, executive vice president, Customer Care, |
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“We can tangibly and empirically identify the value of every contact, eliminate contacts that offer little to no value, and proliferate contacts that offer greater value. This is the real value that Enkata brings us. |
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Frank Madonna, Chief Operating Officer, |
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“Enkata came in with a best practice data model and expertise to quickly integrate our disparate data sources, including data from our outsource partners at Convergys and Teletech. There was no guesswork on our part, Enkata worked with our team to quickly put the right solution in place.” |
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John Smiley, partner, |
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“Enkata’s analytics and data modeling capabilities are the strongest on the market to turn complex, granular, disparate data into actionable data for the front lines and analysts alike”. |
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Paul Drennan, director of Business Intelligence, | |
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Customer Case Studies
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