Enkata Appoints Chief Technology Officer

Alexandre Delarue to Spearhead Strategy and Development of Enkata’s Leading Performance Management Technology

December 9, 2008

Enkata, a leading provider of analytics-powered performance management software, today announced it has promoted Alexandre Delarue to chief technology officer.

“Alexandre has made a tremendous impact expanding our technology vision during his seven years at Enkata,” said Dave Stamm, president and chief executive officer of Enkata. “Enkata has built its architecture and patent-pending analytics technology from the ground up. Alexandre’s continued leadership will enable innovations for our customers and continue to keep Enkata at the leading edge of performance management technologies.”

In his new role as chief technology officer at Enkata, Delarue will lead the company’s efforts to deliver next generation analytics driven performance management applications and expand on its software-as-a-service (SaaS) platform and further drive the company’s cloud computing service offerings for customer operations.

Delarue joined Enkata in2001. As Enkata’s lead server architect, Delarue led the team that built Enkata’s service oriented architecture (SOA) and has focused on advancing the company’s analytics powered applications for the Enkata Strategic Service Suite. Prior to Enkata, Delarue held management roles at KANA and Broadbase Software, where under his leadership, customer implementation packaging and secure deployments were carried out for Fortune 500 companies. Delarue holds a Master of Science in Computer Science from the Institut Supérieur de l’Electronique et du Numérique in France and a Master of Science in Ocean Engineering from Florida Atlantic University.

“Today, Enkata’s solutions provide unprecedented scalability paired with our unique algorithms to help solve complex business problems like first call resolution at some of the largest, most respected customer operations in the world,” said Delarue. “Now, Enkata is naturally placed to expand its SaaS offering with cloud computing services, paving the way for real time, actionable intelligence delivery. I look forward to leading our technology team as chief technology officer, and continuing to deliver solutions that address the key concerns of the industry.

Recently, Enkata has received widespread industry praise for the company’s products and customer successes. Named a 2008 Silicon Valley Fast 50 company by Deloitte, Enkata was also recognized as a leading company in DMG Consulting LLC’s “2008 Contact Center Performance Management Market Report.” In the report, Enkata earned top scores in product, implementation, service and maintenance, training, professional services categories, as well as the highest scores for customer satisfaction. In the past year, Gartner named Enkata a “Cool Vendor,” and Customer Interaction Solutions magazine awarded the company both a 2007 Product of the Year Award and 2008 CRM Excellence Award. Companies using Enkata’s performance management solutions have also been recognized for the outstanding service they deliver to customers including Chase Card Services, which was awarded a Ventana Research Performance Management Leadership Award and 2008 CRM Magazine Service Elite Award.

About Enkata

Enkata is the market and technology leader in software-as-a-service (SaaS) Performance Management for customer operations. Enkata’s analytics-powered applications combine best-practice metrics, personalized dashboards, decision analytics and integrated workflow to improve the effectiveness of organizations’ contact and claim centers every minute, every day. Fortune 500 companies choose Enkata to maximize the value of every customer interaction, deliver better service, control costs, and generate revenue.