Enkata Delivers the Customer Service Companies Need

Exclusive interview featuring Enkata’s Ron Hildebrandt

August 31, 2009

Ron Hildebrandt, Cofounder of Enkata, recently participated in an exclusive interview with Mary Jo Nott and the BeyeNETWORK (www.BeyeNETWORK.com). In this interview, Hildebrandt explains how Enkata strives to help companies maximize the value of every customer contact.

“Call centers are constantly looking to get the best of both worlds – reduced costs while delivering a better customer experience. Companies that put an actionable first contact resolution program in place are significantly reducing their call volumes while driving up customer satisfaction scores,” says Ron Hildebrandt, Cofounder of Enkata.

“Enkata values customer relationships and knows that a satisfied customer who gets their issue resolved on the first contact is a loyal one and a loyal customer is one that is likely to remain a customer and buy more services,” says Mary Jo Nott, Executive Editor of the BeyeNETWORK.

To listen to the interview, please click here.

The BeyeNETWORK Spotlights are intuitive dialogues with innovative solution providers, and these spotlights provide a cutting-edge introduction to the new products and services of interest to the business intelligence community. The Network publishes six newsletters serving more than 115,000 readers across a wide variety of industries, making it the largest newsletter-based information source for business intelligence, performance management, data warehousing, data integration and data quality.

About Enkata

Enkata is the market and technology leader in Software-as-a-Service (SaaS) performance management for customer operations. Enkata’s analytics-powered applications combine best-practice metrics, personalized dashboards, decision analytics and integrated workflow to improve the effectiveness of organizations’ contact and claim centers every minute, every day. Fortune 500 companies choose Enkata to maximize the value of every customer interaction, deliver better service, control costs and generate revenue. For more information, go to www.enkata.com.

About BeyeNETWORK

BeyeNETWORK is an online network of sites that provide free resources for business intelligence professionals. The Network offers media in a variety of formats to fit the needs of Network subscribers and visitors, leading the industry with news, articles from industry experts, newsletters, executive spotlights, podcasts, expert-hosted channels and blogs. Our coverage extends beyond business intelligence to include information management, data warehousing, analytics, performance management, data integration, information quality and data governance. For more information, visit the flagship website at www.BeyeNETWORK.com.