Enkata Management

David A. Stamm, President & CEO

David Stamm brings over 25 years of technology experience to the Enkata team. Prior to joining Enkata, Dave co-founded Clarify Inc. in 1990, which in 1994 became the first public company in what is now known as CRM. After Clarify was acquired by Nortel Inc. in 2000, David held several Board of Director positions at technology companies and served on the advisory boards of several venture capital funds. Prior to founding Clarify, Dave co-founded Daisy Systems Corporation in 1980, a computer-aided engineering hardware and software company.

Dave holds a BS in Electrical Engineering from Purdue University and holds a patent on single-chip microprocessor technology.

Ronald E. Hildebrandt, Co-founder, Senior Vice President, Marketing

As SVP Marketing for Enkata, Mr. Hildebrandt is responsible for product strategy, marketing, and professional services. A published thought leader on First Contact Resolution, Service Analytics and Performance Management, Ron has over 20 years of experience in marketing, analytics and customer operations in the healthcare, travel and leisure, financial services and telecoms industries. Prior to co-founding Enkata, Ron was the SVP of marketing and operations at UniHost Corporation, Canada's largest lodging company. Prior to UniHost, Ron was a management consultant with Mercer Management Consulting, a leading strategy consulting firm.

Ron holds a BS in Marketing from Saint Joseph's University and an MBA from the Harvard Business School.

Alexandre Delarue, Chief Technology Officer

Alexandre Delarue joined Enkata in 2001, and as the lead server architect, Alexandre led the team that built Enkata’s service oriented architecture (SOA) and has focused on advancing the company’s analytics powered applications for the Enkata Strategic Service Suite. Prior to Enkata, Delarue held management roles at KANA and Broadbase Software, where under his leadership, customer implementation packaging and secure deployments were carried out for Fortune 500 companies.

Alexandre holds a Master of Science in Computer Science from the Institut Supérieur de l’Electronique et du Numérique in France and a Master of Science in Ocean Engineering from Florida Atlantic University.

Liz Amaral, Senior Director, Product Marketing

Liz Amaral has over 17 years of experience in customer service operations and enterprise software. Prior to Enkata, she held various product marketing and management roles designing industry-leading CRM software solutions for both the financial services and education services industries. Earlier in her career, Liz spent eight years at Advent Software building professional services and technical support teams in the U.S., Australia and Asia.

Liz holds a BA in Economics from Stanford University.

David T. Hui, Senior Director, Professional Services

David joined Enkata in 2004 as a project manager and was responsible for implementing Enkata’s solution at its largest clients. He brings over 15 years of experience in delivering enterprise software solutions for customers as diverse as Ameritrade, AT&T, Lucasfilm, XenoPort and Rafael. Prior to Enkata, David implemented and managed various Oracle applications projects, both internationally and domestically, specializing in a highly complex project costing and billing module.

David holds a BA in Political Economy from the University of California at Berkeley.

Joseph McFadden, Senior Director, Marketing

Joe McFadden has over 15 years of experience in senior management positions marketing customer service software solutions to global enterprises. He launched several first-in-category products participating in the rapid growth of leading solution providers including: Aspect Communications, intelligent contact routing software; Nuasis (acquired by Intervoice / Convergys), the first multi-channel, VoIP contact routing solution; Edify, voice response solutions; Latitude Communications (acquired by Cisco), voice and web conferencing; and, SpiceCSM, SaaS-based desktop guided service applications for agent optimization.

Joe holds a BA in Communications from the University of Pittsburgh.

Alexey Lavrov, General Manager, St. Petersburg, Russia

Alexey Lavrov joined Enkata in 2005 as a professional services business analyst. Prior to Enkata, Alexey was employed by RITVERC GmbH, which produces and sells radioactive materials and devices worldwide. Alexey held positions as an engineer and marketing manager. Key projects included implementing a corporate CRM system, successfully completing ISO9001:2000 accreditation for the company and managing international commercial research and development projects.

Alexey holds a MS in Physics and Mechanics from St. Petersburg State Technical University with a degree in business administration from its Economics faculty

Elena Antonova, Director of Finance and Administration

Elena has over 15 years of experience in finance and accounting. Prior to Enkata, Elena worked in various management roles for software, telecommunications, and medical device start-ups in Silicon Valley and in Russia. She was also with Ernst &Young in Northern California.

Elena has a Master's Degree, with distinction, in Accounting and Financial Management from Keller School of Management. She is a Certified Public Accountant (CPA), Certified Management Accountant (CMA), Certified Internal Auditor (CIA), and Certified Financial Manager (CFM). She also holds a MS in Physics from Moscow Technical University of Electronic Technology.