Enkata News

August 2010

Enkata Press Release: August 24, 2010
Enkata Announces Coach 3.0 for the Contact Center -- An On- Demand Application for Managing, Tracking, and Measuring Agent Coaching Activities

July 2010

Enkata Press Release: June 29, 2010
Enkata Announces Customer Segment Analytics -- Tracks the Impact of Operational Initiatives on the Customer Experience

June 2010

Enkata Press Release: June 8, 2010
Chase Card Services Presents Performance Management Tools Workshop at ICMI’s ACCE Conference and Expo

May 2010

Enkata Press Release: May 3, 2010
Enkata Previews First Contact Resolution Software With Activity Tracker at TSIA’s Technology Services World Conference

April 2010

Enkata Press Release: April 6, 2010
Enkata Unveils Activity Tracker, a Data Capture Breakthrough for Analytics

March 2010

Enkata Press Release: March 31, 2010
Enkata Wins Multi-Million Dollar Contract With a Global Telecommunications Giant for First Contact Resolution

February 2010

Enkata Press Release: February 17, 2010
Enkata Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

December 2009

Enkata Press Release: December 9, 2009
Enkata Secures Data Enrichment Patents

October 2009

Enkata Press Release: October 7, 2009
Enkata Achieves SAS 70 Type II Certification

August 2009

Enkata Press Release: August 31, 2009
Enkata Delivers the Customer Service Companies Need

July 2009

TMCnet.com
Enkata Helps BNY Mellon Shareowner Services Transform Its Contact Center

June 2009

1to1 Magazine
Increasing Customer Value on Every Contact

April 2009

Inside CRM
First Call to First Contact: Measuring the End-to-End Customer

March 2009

BeyeNETWORK
First Call Resolution Issues

February 2009

Enkata Press Release: February 10, 2009
Enkata Launches First Call Resolution (FCR) Cloud Computing Service

CRM Magazine
Enkata Rains Down Answers from the Cloud

Speech Technology magazine
Enkata Launches First Call Resolution Cloud Computing Service

TMCnet: Customer Interaction Solutions
Enkata Launches New Tool to Measure Agent First Call Resolution

January 2009

Enkata Press Release: January 27, 2009
Enkata Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazine

Information Management
A Practical Guide to Delivering a Superior Customer Experience

ICMI’s Customer Management Insight
Increasing First-Call Resolution: Tackling the Challenges of the Top 10 Agent-Driven Repeat Calls

December 2008

Enkata Press Release: December 9, 2008
Enkata Appoints Chief Technology Officer

CRM Magazine
They Aim to Please

November 2008

Enkata Press Release: November 3, 2008
Enkata Ranked Number 27 in Deloitte's Technology Fast 50 Program for Silicon Valley Software and Information Technology (IT) Companies

BtoB Magazine
Enhanced Contact Center Drives BNY Mellon Loyalty

Wall Street & Technology
BNY Mellon Unit Drives Call Volume Down, Satisfaction Up Through Analytics

BtoB Magazine
Measuring Call Centers

October 2008

Enkata Press Release: October 14, 2008
Enkata's Expanded Strategic Service Suite Transforms Contact Centers into Selling Centers

eWEEK
Dialing for Dollars

Risk & Insurance Magazine
Eliminating Healthcare Claims Payment and Submission Mistakes

September 2008

Enkata Press Release: September 9, 2008
Enkata to Present the Importance of First Call Resolution at Call Center 2.0 West 2008

TMCnet
Contact Centers Benefitting From Speech Analytics

August 2008

TMCnet
Enkata: Contact Centers Strive to Increase Revenues, Profits

destinationCRM.com
How to Make the Most of Every Customer Contact

July 2008

Enkata Press Release: July 21, 2008
Chase Card Services Receives 2008 CRM Service Elite Award From CRM Magazine

June 2008

Manage Smarter
Upgraded Customer Service? Let's Go to the Replay!

May 2008

Enkata Press Release: May 19, 2008
Enkata Breakthrough in First Contact Resolution Technology Delivers "Instant Replay" of Entire Customer Experience

Enkata Press Release: May 12, 2008
Enkata and Leading Analyst Firm Reveal Contact Center Best Practices for First Contact Resolution

CRM Today
Enkata Delivers First Contact Resolution Technology and Offers “Instant Replay” of Entire Customer Experience

April 2008

Enkata Press Release: April 29, 2008
Survey Reveals Contact Center Performance Management Solutions Increasing Agent Coaching

Enkata Press Release: April 14, 2008
Enkata Recognized as Leading Contact Center Performance Management Provider

1to1 Weekly
Most Admired’ Bank Opens Customer Strategy Vault

TMCnet
Performance Management is Key to Successful Contact Center Optimization

CRM Buyer
Getting It Right the First Time: Better First Call Resolution With Analytics

TMCnet Call Center CRM News Blog
Performance Management Stats

CRM Magazine
The 2008 CRM Service Awards: Elite -- JPMorgan Chase Card Services

TMCnet
Enkata Receives Highest Customer Satisfaction Rating

March 2008

Enkata Press Release: March 26, 2008
Enkata to Present Call Center Performance Best Practices at InAAU International Conference 2008

ContactCenterWorld.com
Dave Stamm - President and CEO, Enkata Technologies on Reviews on 2007/2008

destinationCRM.com
Chasing Down First-Call Resolution

February 2008

Enkata Press Release: February 5, 2008
Enkata Fuels Performance Management Expansion with $8 Million Investment

American Banker
How Chase Got Control Of Call-Center Expenses

January 2008

Enkata Press Release: January 9, 2008
Enkata Appoints New Members to Executive Management Team

Customer Interaction Solutions
The 2007 Customer Interaction Solutions Product Of The Year Awards

InsideCRM.com
10 Steps to Getting the CRM Solution You Need