Engagement Manager

Position Summary

The Engagement Manager position is a leadership role within the Enkata Professional Services organization. Engagement Managers at Enkata are responsible for managing client relationships at the executive level and ensuring successful delivery of Enkata applications. Enkata is currently seeking qualified candidates based in the San Francisco Bay Area. The candidate will be expected to travel up to 50%, in order to lead Enkata implementation projects at client sites. The Engagement Manager will report to the VP of Professional Services.

The Engagement Manager should possess the following abilities:

• Must be a client-facing, big-picture thinker who can build and nurture relationships with client executives
• Must have strong Account Management and Project Management skills
• Must be experienced in managing enterprise software projects at Fortune 500 clients (project management experience in data warehousing, business intelligence, data mining, call centers is a plus)
• Must drive the overall vision for a project/account and communicate this vision to team members and clients
• Must understand system development methodology (such as Waterfall, FCT, XP) and be able to articulate trade-offs and comparisons during design  
• Must be able to manage offshore project teams of 3-8 resources throughout the project lifecycle
• Must be skilled in account planning, project budgeting, resource planning and allocation and forecasting
• Must work closely with Enkata's Engineering and Product Management groups to drive improvements to the solution
• Must work closely with Enkata's Sales and Marketing groups to identify opportunities to expand Enkata usage at client

Skills, Knowledge, and Experience Requirements

An Engagement Manager should have at least 8 years of implementation consulting and project management experience. Advanced degrees are not necessary although they are considered a plus.

Project Management Skills

• A minimum of 5 years combined experience in the following industries/disciplines: software consulting, software development, project management, client-server technologies, web-based applications, Software-as-a-Service (SaaS)
• Call Center Experience highly preferred
• Use of Project Management Methodologies and Consulting Best Practices
• Building customer relationships by driving business requirements, and developing and architecting solutions
• Leading customer presentations, product demonstrations and proof of concepts to educate customers on using Enkata solutions and architecture
• Recommending strategic and tactical plans for expanding product usage within a client organization
• A proven track record demonstrating good business judgment, an ability to make decisions, and passion for excellence
• Mentoring teammates and developing professional skills within junior team members
• Knowledge of data warehousing applications is a plus
• Self starter with motivation to work in a dynamic, fast changing environment

Professional Skills

• Project management
• Team management
• Estimation and task management
• Time management
• Client management
• Organization/business awareness
• Risk mitigation
• Presentation
• Relationship management
• Documentation
• Excellent verbal and written
• Active listening and comprehension

To apply for this position please forward your resume to:

Jobs@Enkata.com