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Enkata Utilizes Big Data Technology to Support Rich Analyses of Customer Experience Data
Addresses Growing Capabilities and Demands for Workforce Optimization and Customer Experience Analytics REDWOOD CITY, Calif. – Jan. 19, 2012 – Enkata, the leader in customer experience analytics and workforce optimization solutions in the cloud, today announced the first in a series of applications of big data technology that supports the delivery of Enkata’s full suite… Read More
Enkata News
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Enkata Press Release : December 9, 2011
Enkata’s Cloud-Based Customer Experience Analytics Suite Receives Innovation Award
Enkata’s Cloud-Based Customer Experience Analytics Suite Receives Innovation Award
Enkata Press Release : July 12, 2011
Enkata/OpenSpan Announce Partnership on Performance Management Solutions
Enkata/OpenSpan Announce Partnership on Performance Management Solutions
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Enkata Press Release : November 9, 2010
Enkata Announces Its Customer Experience Analyzer — Visually Maps the Customer Experience Across Self-Service and Live- Assistance Channels
Enkata Announces Its Customer Experience Analyzer — Visually Maps the Customer Experience Across Self-Service and Live- Assistance Channels
Enkata Press Release : August 24, 2010
Enkata Announces Coach 3.0 for the Contact Center — An On- Demand Application for Managing, Tracking, and Measuring Agent Coaching Activities
Enkata Announces Coach 3.0 for the Contact Center — An On- Demand Application for Managing, Tracking, and Measuring Agent Coaching Activities
Enkata Press Release : June 29, 2010
Enkata Announces Customer Segment Analytics — Tracks the Impact of Operational Initiatives on the Customer Experience
Enkata Announces Customer Segment Analytics — Tracks the Impact of Operational Initiatives on the Customer Experience
Enkata Press Release : June 8, 2010
Chase Card Services Presents Performance Management Tools Workshop at ICMI’s ACCE Conference and Expo
Chase Card Services Presents Performance Management Tools Workshop at ICMI’s ACCE Conference and Expo
Enkata Press Release : May 3, 2010
Enkata Previews First Contact Resolution Software With Activity Tracker at TSIA’s Technology Services World Conference
Enkata Previews First Contact Resolution Software With Activity Tracker at TSIA’s Technology Services World Conference
Enkata Press Release : April 6, 2010
Enkata Unveils Activity Tracker, a Data Capture Breakthrough for Analytics
Enkata Unveils Activity Tracker, a Data Capture Breakthrough for Analytics
Enkata Press Release : March 31, 2010
Enkata Wins Multi-Million Dollar Contract With a Global Telecommunications Giant for First Contact Resolution
Enkata Wins Multi-Million Dollar Contract With a Global Telecommunications Giant for First Contact Resolution
Enkata Press Release : February 17, 2010
Enkata Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
Enkata Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
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