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Data Indicates Workforce Performance Gaps Lead to Unnecessary Costs and Customer Dissatisfaction Redwood City, CA May 9, 2012 – Enkata, the leader in workforce analytics and workforce optimization solutions in the cloud, today released data that suggests North American companies spent more than $20 billion on unnecessary repeat customer service calls in 2011. The... Read More Enkata News
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Enkata Press Release : May 9, 2012
Enkata Estimates That Companies Spent More Than $20 Billion on Unnecessary Repeat Customer Sales and Service Calls in 2011
Enkata Estimates That Companies Spent More Than $20 Billion on Unnecessary Repeat Customer Sales and Service Calls in 2011
Enkata Press Release : January 19, 2012
Enkata Utilizes Big Data Technology to Support Rich Analyses of Customer Experience Data
Enkata Utilizes Big Data Technology to Support Rich Analyses of Customer Experience Data
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Enkata Press Release : December 9, 2011
Enkata’s Cloud-Based Customer Experience Analytics Suite Receives Innovation Award
Enkata’s Cloud-Based Customer Experience Analytics Suite Receives Innovation Award
Enkata Press Release : July 12, 2011
Enkata/OpenSpan Announce Partnership on Performance Management Solutions
Enkata/OpenSpan Announce Partnership on Performance Management Solutions
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Enkata Press Release : February 10, 2012
Enkata’s Customer Interaction Cloud Suite Receives Product of the Year Award
Enkata’s Customer Interaction Cloud Suite Receives Product of the Year Award
Enkata Press Release : November 9, 2010
Enkata Announces Its Customer Experience Analyzer — Visually Maps the Customer Experience Across Self-Service and Live- Assistance Channels
Enkata Announces Its Customer Experience Analyzer — Visually Maps the Customer Experience Across Self-Service and Live- Assistance Channels
Enkata Press Release : August 24, 2010
Enkata Announces Coach 3.0 for the Contact Center — An On- Demand Application for Managing, Tracking, and Measuring Agent Coaching Activities
Enkata Announces Coach 3.0 for the Contact Center — An On- Demand Application for Managing, Tracking, and Measuring Agent Coaching Activities
Enkata Press Release : June 29, 2010
Enkata Announces Customer Segment Analytics — Tracks the Impact of Operational Initiatives on the Customer Experience
Enkata Announces Customer Segment Analytics — Tracks the Impact of Operational Initiatives on the Customer Experience
Enkata Press Release : June 8, 2010
Chase Card Services Presents Performance Management Tools Workshop at ICMI’s ACCE Conference and Expo
Chase Card Services Presents Performance Management Tools Workshop at ICMI’s ACCE Conference and Expo
Enkata Press Release : May 3, 2010
Enkata Previews First Contact Resolution Software With Activity Tracker at TSIA’s Technology Services World Conference
Enkata Previews First Contact Resolution Software With Activity Tracker at TSIA’s Technology Services World Conference
Enkata Press Release : April 6, 2010
Enkata Unveils Activity Tracker, a Data Capture Breakthrough for Analytics
Enkata Unveils Activity Tracker, a Data Capture Breakthrough for Analytics
Enkata Press Release : March 31, 2010
Enkata Wins Multi-Million Dollar Contract With a Global Telecommunications Giant for First Contact Resolution
Enkata Wins Multi-Million Dollar Contract With a Global Telecommunications Giant for First Contact Resolution
Enkata Press Release : February 17, 2010
Enkata Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
Enkata Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
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