A Message from Enkata CEO Dave Stamm
In 2001, Enkata was founded to correlate massive amounts of data from various customer-facing systems and utilize unique root-cause analytics algorithms to discover best and worst practices. We were a “big data” company before the term was even invented. Since I became CEO in 2007, we’ve been building turnkey SaaS applications that help companies understand and optimize the effectiveness of their people in call center and back office operations. We’ve helped numerous Fortune 500 companies realize incredible gains through our focus on improving process and employee performance.
Enkata’s vision is based on the belief that there is still massive untapped potential to improve employee productivity, and that better data and analytics are the tools that will help companies realize these gains. In fact, the need for Enkata’s solutions is greater than ever. With distributed workforces, managers have an even harder time understanding what their employees are doing, and what they as managers can do to help their teams improve. At the same time, social media has raised the cost of poor performance, as customers have a greatly expanded forum to complain.
At Enkata, we’re proud of the solutions we’ve delivered to our clients, and the improvements we’ve helped them to realize. If your company has call center agents or claims processors, and you believe there is yet potential for them to improve, contact us. We’ll show you how Enkata has helped companies like yours reduce costs, improve processes, and deliver substantially better service.
CEO and President