Increase your FCR and
reduce repeat calls by 20-30%
in less than 6 months
Improve Your...
-
Customer ExperienceAnalyze customer experiences
across all channels
to identify and fix service gaps -
Agent ProductivityBoost call quality and
reduce AHT by 3-5%
in less than 6 months
Analytics Powered Performance Management
Enkata Strategic Service Suite is built on an advanced analytics engine that processes every customer contact to extract the actionable data you need to:
- Get it right the first time eliminating repeat contacts
- Manage to actionable metrics like FCR and Peer Averages
- Boost coaching effectiveness to get the most from your agents
- Identify process changes that lead to great service
- Optimize cross channel contacts to improve self-service
