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Gain Total Visibility
into Performance

  • See what everyone is doing, wherever they are
  • Understand and resolve the causes of errors
  • Identify and replicate the most effective work practices

Get Work Right the
First Time

  • Eliminate rework and repeat contacts
  • Systematically improve people performance
  • Understand the intent behind every customer contact

People Operations
Management in the Cloud

  • Gain visibility into process and performance
  • Tune processes and eliminate errors
  • Help all employees become top performers

What We Do

Enkata’s cloud-based people operations software helps organizations achieve operational excellence and create an engaged workforce by providing three key capabilities:

  1. Detailed visibility into how employees work to help manage increasingly distributed workforces.

  2. Pinpointing the causes of rework and repeat contacts to prevent future occurrences.

  3. Transparency into employee and team performance to encourage teamwork and motivate improvement.

The results we deliver are significant improvements in both top and bottom line business performance. More...

Blog

The Metrics Trap, or Why Managing to Metrics isn’t Managing at All
Quantified Self? How about a Quantified Enterprise?
The Debate Over Telecommuting Shouldn’t be “If” but “How”
3 Tips for Managing a Remote Workforce
New Technology Will Help Processors Overcome Operational Challenges
What’s the “Why” Behind Your Processors’ Quality Scores?
View All Blogs

Spotlight

June 6, 2013 Product Demo : Clone of Turn Up the Power of Claims Operations: 30-Minute In-depth Look at the Latest Technology for Claims Processing
July 11, 2013 Product Demo : Turn Up the Power of Claims Operations: 30-Minute In-depth Look at the Latest Technology for Claims Processing
Improving Claims Processing Accuracy: Identifying and Eliminating the Causes of Errors
Four Types of Employees That Are Costing You Money!
Claims Processor Productivity: Gaining Visibility into Performance and Driving Improvement
Navigating the Changing Healthcare Landscape for Payer Organizations: Improving Manual Claims Processing Performance

Contact Centers

Contact Centers – Understanding and Improvement
Customer Intent - Understanding Why Customers Contact
Customer Effort - Reducing Frustration and Service Costs
Managing Multiple Channels – Identifying Failure Points and Bottlenecks
Employee Visibility – Understanding How Employees Work
Team Development - Finding Skill Gaps and Coachable Opportunities

Claims Processing

Healthcare Claims Processing – Improve Throughput and Accuracy
Increase Claims Processor Productivity
Improve Accuracy - Identify and correct the causes of errors
Managing A Distributed Workforce -- Gain Detailed Visibility and Oversight
Set Meaningful Performance Targets for your Claims Processors

Resources

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  • Articles
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