Increase your FCR and
reduce repeat calls by 20-30%
in less than 6 months
Improve Your...
-
Service to SalesImprove revenue per call
and sales per hour by 10-20%
in less than 6 months -
Agent ProductivityBoost call quality and
reduce AHT by 3-5%
in less than 6 months
What's Hot at Enkata
- New Product Announcement
- Enkata launches First Call Resolution (FCR) cloud computing service. New Enkata FCR Metric Plug-In
- FCR Resources
- Enkata provides the resources you need to build a successful FCR program. Visit our resource center dedicated to FCR.
- White Paper
- 7 Steps for Building a World-class Coaching Program
Enkata's On Demand Strategic Service Suite
Enkata's suite of performance management and analytics products help service centers optimize the cost, quality, and revenue of every customer contact.
Enkata Contact Center
Strategic Service Suite Includes:
- Enkata Manage: Manage your way to better costs, FCR, Sales
- Enkata Analytics: Find and fix root causes of process/policy gaps
- Enkata Coach: Improve employee performance and retention
Rapid Applications:
- Rapid Next Call Avoidance: Less than 60 days to lower callbacks
- Rapid Sales: Less than 60 days to higher sales
- Rapid Coach: 3 days to automated coaching
Enkata Back Office
Strategic Service Suite Includes:
- Enkata Manage: Manage your way to better productivity
- Enkata Analytics: Find and fix root causes of process/policy gaps
- Enkata Claims Performance Business Solution: Optimize your claims processing
Rapid Applications:
- Rapid Coach: 3 days to automated coaching
Enkata Field Service
Strategic Service Suite Includes:
- Enkata Manage: Manage your way to better costs, FCR, Sales
- Enkata Analytics: Find and fix root causes of process/policy gaps
- Enkata Coach: Improve employee performance and retention
Rapid Applications:
- Rapid Coach: 3 days to automated coaching
